Terms & Conditions

Last updated: February 2026

1. Services

Man & Van Midlands provides removal, delivery, garden maintenance, and waste disposal services across the Midlands region.

2. Bookings and Quotes

• All quotes are valid for 7 days from the date of issue
• Bookings must be confirmed by phone or email
• We reserve the right to refuse service
• Prices may vary based on actual circumstances encountered during the job

3. Payment Terms

• Payment is due upon completion of service unless otherwise agreed
• We accept cash, bank transfer, and electronic payments
• Additional charges may apply for services outside the original scope

4. Cancellation Policy

• Cancellations with 24+ hours notice: No charge
• Cancellations with less than 24 hours notice: 50% of quoted price
• Same-day cancellations: Full quoted price

5. Customer Responsibilities

The customer is responsible for:

• Providing accurate information about items to be moved
• Ensuring access to pickup and delivery locations
• Securing parking where possible
• Packing fragile items appropriately
• Declaring any hazardous materials

6. Liability and Insurance

• We carry public liability insurance
• We take reasonable care with your items
• Claims for damage must be reported within 24 hours
• We are not liable for items inadequately packed by the customer
• Maximum liability is limited to the value declared at booking

7. Waste Disposal

• We are a licensed waste carrier registered with the Environment Agency
• All waste is disposed of legally and responsibly
• Customers must accurately describe waste for disposal
• We refuse to handle hazardous waste

8. Delays and Force Majeure

We are not liable for delays caused by circumstances beyond our control, including but not limited to traffic, weather, road closures, or accidents.

9. Complaints

If you have a complaint about our service, please contact us within 7 days. We will investigate and respond within 14 days.

10. Governing Law

These terms are governed by the laws of England and Wales.

Contact Us

If you have questions about these Terms & Conditions, please contact us:

Phone: 07920 144793
WhatsApp: 07920 144793